Frequently asked questions
What to expect when you contact Syscuro about managed security or a secure office setup.
Working with Syscuro
Who will we work with?
Syscuro’s founder, directly. They bring about seven years in security operations, incident response and forensics, and about four years in reverse engineering. More about Syscuro
Do you watch for threats outside office hours?
Yes. Managed security includes 24/7 monitoring, detection and response for the systems in scope, including nights and weekends.
Can we keep our current IT provider?
Yes. Syscuro works alongside your existing provider and coordinates with them directly, so security and day-to-day IT stay in step.
Getting started
What should I prepare?
A rough idea of your practice size, the tools you use, and why you’re reaching out is enough to start. For an office opening or move, include your target date if you have one.
What do “scope” and “escalation” mean here?
Scoping is agreeing which systems Syscuro covers and who owns each task. Escalation contacts are the people we reach, in order, when something needs a decision, such as whether to lock a staff account during an incident. We agree both before the work starts.
Which service is right for us?
Managed security is ongoing protection for the systems your practice already uses. Secure office setup is a one-time project for opening, moving or refreshing an office. Many practices start with one and add the other later.